Privacy Policy

Last updated: 23 July 2026

Pharmacy Weight Loss Helensburgh | GPhC Registration No. 9012511 | Last updated: July 2026

We are committed to protecting your privacy and handling your personal data responsibly. This policy explains how we collect, use, and protect your information in accordance with UK GDPR and applicable data protection legislation.

1. Who We Are

Pharmacy Weight Loss Helensburgh is a GPhC-registered online pharmacy weight loss clinic (GPhC No. 9012511) serving patients in Helensburgh and across the UK. As a registered pharmacy, we act as the Data Controller for all personal information you provide to us.

2. Data We Collect

To provide safe and effective pharmacy services, we may collect the following information:

Personal details: Full name, date of birth, address, email address, and phone number
Health information: Medical history, current medications, weight, BMI, and relevant clinical data required to assess your suitability for weight loss treatment
Payment information: Billing details processed securely through our payment provider
Technical data: IP address, browser type, device information, and website usage data collected via cookies

We only collect information that is necessary and relevant to providing your care.

3. How We Use Your Data

Your personal and health data is used for the following purposes:

To conduct clinical assessments and determine your suitability for weight loss medication
To dispense and deliver your prescription or medication — orders are typically dispatched within 1 working day once approved by our pharmacist
To maintain accurate clinical and pharmacy records as required by law
To communicate with you regarding your treatment, orders, or follow-up care
To comply with our legal and regulatory obligations as a GPhC-registered pharmacy
To improve our website and services based on aggregated, anonymised usage data

Our lawful bases for processing your data include the performance of a contract, compliance with legal obligations, and the provision of healthcare under Article 9(2)(h) of UK GDPR for special category health data.

4. Cookies

Our website uses cookies to ensure it functions correctly and to enhance your experience. Cookies are small text files stored on your device. We use:

Essential cookies: Required for the website to operate properly
Analytics cookies: Help us understand how visitors use our site so we can improve it
Functional cookies: Remember your preferences to personalise your experience

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.

5. Third-Party Sharing

We do not sell or rent your personal data to any third party. We may share your information only in the following limited circumstances:

Healthcare professionals: Where clinically necessary and appropriate to your care, such as communicating with your GP
Service providers: Trusted third parties who assist us in operating our pharmacy, including secure payment processors and delivery partners, who are contractually bound to protect your data
Regulatory and legal obligations: Where required by law, regulators such as the GPhC, or law enforcement authorities

All third parties we work with are required to handle your data in accordance with UK data protection law.

6. Data Retention and Security

We retain patient records for a minimum of eight years in line with NHS and pharmacy regulatory guidelines, or longer if required by law. All data is stored securely using encryption and access controls. Only authorised personnel have access to your personal information.

7. Your Rights

Under UK GDPR, you have rights in relation to your personal data, including the right to access, correct, or request deletion of your information where applicable. You may also object to or request restriction of certain processing activities. To exercise any of these rights, please contact us using the details below and we will respond promptly.

8. Contact Us

If you have any questions, concerns, or requests relating to this privacy policy or your personal data, please contact us:

Email: info@pharmacyweightloss.co.uk
Phone: (+44) 116 4646009

We aim to respond to all data-related enquiries within 48 hours.